RETURN & REFUND POLICY

We want you to love your jewelry. If you are not completely satisfied, you may return eligible items withinĀ 30 daysĀ of delivery.

Return Conditions

  • Items must beĀ unworn, unused, and in original conditionĀ with all tags, packaging, and certificates intact.

  • Custom‑made or personalizedĀ jewelry cannot be returned or exchanged.

  • Earrings (for hygiene) are only returnable if the original seal remains unbroken.

  • Return shipping costs are the customer's responsibility unless the item is defective or we made an error.

Return Address

Nanjing Xilaitong Technology Co., Ltd.
Room 360-35, No. 349 Ningliu Road, Getang Street,
Jiangbei New Area, Nanjing, Jiangsu Province, China
(Please include your order number on the package)

Refund Processing
After we receive and inspect the return, we will issue a refund to your original payment method withinĀ 5–7 business days. You will receive a confirmation email.

Damaged or Defective Items – If you receive a damaged or defective item, please contact us withinĀ 48 hoursĀ of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no extra cost.