FAQ

1. What materials are your jewelry made of?
We use high‑quality metals (sterling silver, gold‑plated, 14K gold, etc.) and genuine or high‑grade simulated gemstones. Each product page lists specific materials. All materials comply with ASTM safety standards.

2. Are your earrings nickel‑free and hypoallergenic?
Yes, our earrings are nickel‑free and lead‑free. We use hypoallergenic posts for sensitive ears. However, if you have known allergies, please check the material details and consult your doctor.

3. How do I clean and care for my jewelry?
Gently wipe with a soft, dry cloth after each wear. Avoid contact with perfumes, lotions, water (swimming/showering), and harsh chemicals. Store in the provided pouch or a dry, cool place.

4. Can I cancel or change my order?
Orders can be cancelled or modified within 2 hours of placement. After that, we may have started processing and cannot guarantee changes. Please contact us immediately.

5. Do you offer gift wrapping?
Yes, we offer a gift‑wrap option at checkout. You can also include a personalized message.

6. How do I track my order?
Once shipped, you will receive a tracking link via email. You can also log into your account (if registered) to view order status.

7. What if my package is lost or stolen?
If tracking shows “delivered” but you have not received it, please contact the carrier first. We will assist with a claim, but we are not liable for lost/stolen packages after delivery confirmation.

8. Do you ship worldwide?
Yes, we ship to most countries. Some restricted regions may not be available – please check at checkout.