Return policy

We want you to love your jewelry. If you are not completely satisfied, you may return eligible items withinĀ 30 daysĀ of delivery.

Return Conditions

  • Items must beĀ unworn, unused, and in original conditionĀ with all tags, packaging, and certificates intact.

  • Custom‑made or personalizedĀ jewelry cannot be returned or exchanged.

  • Earrings (for hygiene) are only returnable if the original seal remains unbroken.

  • Return shipping costs are the customer's responsibility unless the item is defective or we made an error.

Return Address

Website: https://moodlistic.com Owned and operated by: Chongqing Yalexuan Technology Co., Ltd. Unified Social Credit Code: 91500108MAKF25NJ3R Business Address: Room 2-26, No.1 Tianwen Avenue, Nan'an District, Chongqing, China
(Please include your order number on the package)
Email: support@moodlistic.com
Contact Phone:
+86 19854853427

Refund Processing
After we receive and inspect the return, we will issue a refund to your original payment method withinĀ 5–7 business days. You will receive a confirmation email.

Damaged or Defective Items – If you receive a damaged or defective item, please contact us withinĀ 48 hoursĀ of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no extra cost.