Return policy
We want you to love your jewelry. If you are not completely satisfied, you may return eligible items withinĀ 30 daysĀ of delivery.
Return Conditions
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Items must beĀ unworn, unused, and in original conditionĀ with all tags, packaging, and certificates intact.
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Customāmade or personalizedĀ jewelry cannot be returned or exchanged.
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Earrings (for hygiene) are only returnable if the original seal remains unbroken.
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Return shipping costs are the customer's responsibility unless the item is defective or we made an error.
Return Address
Website: https://moodlistic.com Owned and operated by: Chongqing Yalexuan Technology Co., Ltd. Unified Social Credit Code: 91500108MAKF25NJ3R Business Address: Room 2-26, No.1 Tianwen Avenue, Nan'an District, Chongqing, China
(Please include your order number on the package)
Email: support@moodlistic.com
Contact Phone: +86 19854853427
Refund Processing
After we receive and inspect the return, we will issue a refund to your original payment method withinĀ 5ā7 business days. You will receive a confirmation email.
Damaged or Defective ItemsĀ ā If you receive a damaged or defective item, please contact us withinĀ 48 hoursĀ of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no extra cost.